FAQ Help Center

popular questions

Browse Custom Products: You can browse through various custom products on our website and choose the one you’d like to order.
Send Your Order: Please email your order number, a high-resolution photo of your pet, and any specific custom requests to: services@furevercustom.com.
Draft Creation: We will create a preliminary draft based on your specifications.
Revision Process: If you are not satisfied with the draft, you can provide feedback for revisions. We will make adjustments according to your requirements.
Final Approval: Once you are satisfied with the modifications, the draft will move into the finalization stage. No further modifications will be provided after this point.
Final Touches: The product will then go through the final stages of production, such as setting, mounting under glass or framing, and other complex processes.
Delivery: The final product will be packaged and delivered to your doorstep.

Yes! After you approve the initial draft, to enhance work and communication efficiency, we offer up to three free revisions. Please provide comprehensive feedback in each email to ensure the final product fully meets your expectations.

Custom products generally take 15-45 business days to complete, depending on your specific requirements and the complexity of the product. We will start production as soon as your order is confirmed and will arrange shipment immediately upon completion.

Currently, we only offer shipping services within the United States. We use reliable logistics companies to ensure your custom product is delivered safely. You will receive a tracking number once the product is shipped so you can monitor the status of your order in real-time.

We are sorry, but as custom products cannot be resold to others, we do not support returns.

Our after-sales service includes repairs for damaged products, maintenance, and handling of transportation issues.

Can’t find an Answer?

After the initial draft is completed, you will have three opportunities to request changes. Usually, this process results in a satisfactory outcome.

We have a dedicated service email address: services@furevercustom.com. You can contact us via this email.

Provide clear, multi-angle photos that distinctly show all parts of your pet’s body.
Photos should not have color biases to ensure the accuracy of the final product.
It’s preferable to also provide a clear video alongside the photos.
Importantly: Choose a clear facial photo as the final reference sample for the custom product; this will be used as the basis for acceptance of the product.

Select a clear facial photo as the final reference sample for the custom product, which will be used as the basis for product acceptance.
The photo should clearly show the pet’s facial features from the front.
Ensure the photo does not have a color bias to maintain the quality of the final product.

Select a clear facial photo as the final reference sample for the product, which will be used as the basis for product acceptance.
The photo should clearly show features from the pet’s face to the chest, and if paws are included, photos of the left and right forelimbs are also required.
Ensure the photo does not have a color bias to maintain the quality of the final product.

Provide clear, multi-angle photos that distinctly show all parts of your pet’s body.
Ensure the photos do not have color biases to guarantee the accuracy of the final product.
It’s preferable to also provide a clear video alongside the photos.
Importantly: Choose a clear facial photo as the final reference sample for the custom product; this will be used as the basis for acceptance of the product.

Select a clear, high-resolution photo to serve as the reference sample for the initial draft of the custom product.
The photo should ideally not have a color bias to ensure the quality of the final product.